Contact Us

Get in Touch

Have questions about our products, shipping, or need help choosing the right cue? We are here to help!

Email: [email protected]

Response Time: Within 24 hours

Business Hours: Mon-Fri, 9AM – 6PM (EST)

Shipping & Returns

We ship worldwide from our US and international warehouses. Most orders ship within 1-3 business days.

Not satisfied? Contact us within 30 days for return assistance.

Wholesale & Dealers

Interested in carrying HDM Pool products? Email us at [email protected] for dealer pricing and terms.

Frequently Asked Questions

Q: How long does shipping take?
A: US orders: 3-7 business days. International: 7-21 business days depending on location.

Q: Do you offer warranty?
A: Yes, all Rhino cues come with a manufacturer warranty against defects.

Q: Can I return a product?
A: Yes, unused items can be returned within 30 days. Contact us first for a return authorization.

Q: What joint types do you carry?
A: We carry 3/8-8, 3/8-10, 5/16-18, Q-loc, and Uni-loc joints. Most cues are available in multiple joint options.

Q: Are your carbon fiber shafts compatible with my cue?
A: Our shafts are available in all major joint types. Check the product page for compatible options, or contact us for help.