Rhino RETRÔ Thuya Pool Cue – Lizard Embossed Microfiber Leather Wrap & Point

Rhino Limited Lifetime warranty policy

Rhino is committed to providing customers with exceptional products that are built to last. Rhino offers a Limited Lifetime Warranty against any manufacturing defects. Please don't hesitate to contact our Customer Service team at [email protected] or via our contact us page for assistance.

It is important to note that Rhino warranty applies exclusively to the original purchaser of the cue at hdmpool.com and is not transferable.

Under this warranty, we warrant that the Rhino products you have purchased shall be free from defects in materials and workmanship including warpage. However, this Limited Warranty excludes coverage for:

• Normal wear and tear
• Certain components such as tips, ferrules, rubber bumpers, finish, and wraps or grips.
• Defects resulting from modification, misuse, abuse, improper maintenance.
• Damage associated with exposure to extreme temperature or humidity.
• Previous repairs performed by a third party.
• Modification of the product after initial shipment from us.

If it is determined that the claimed defect is not covered by the Limited Lifetime Warranty, we will contact the original purchaser to offer a repair service, if applicable.

This Limited Lifetime Warranty applies solely to those products purchased from hdmpool.com. Customers are responsible for the shipping fees.

We highly recommend that customers record an unboxing video upon receiving their package.

Rhino is committed to providing exceptional products and outstanding customer service. We stand behind the quality of our cues and are dedicated to ensuring your satisfaction. Should you have any questions or concerns regarding our Lifetime Warranty Policy, please do not hesitate to contact us.

We value your trust in our brand and look forward to serving you for years to come.

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